General Information

MINIMUMS

Maple Landing and Full Juniper Ridge sites have a 2 night minimum throughout the week.
All other sites have a 2 night weekend minimum (Fri–Sat), and no minimum midweek (Sun–Thur). Holiday & Event weekends may require a 3 night minimum. Occasionally we relax requirements based on availability — please inquire.

CHECK IN / CHECK OUT

Check in is between 3pm and 8pm, with a mandatory meet and greet arrival.
Check out is before 11am.

CANCELLATION

All cancellations must be made 30 days prior to reservations. A full refund will be issued in these cases, with exception of Hipcamp’s assessed fee. If a cancellation within 30 days must occur, we will work with guests to get their reservation covered and refund processed. No refund is guaranteed if within the 30 day period.

RESERVATION CHANGES

We will work with guests to make changes to their reservations when possible. Our goal is to ensure a pleasant stay for all, but please note that not all changes are feasible for us.

DAMAGES & MISSING ITEMS

Any missing items or damage caused by you or your guests as a result of your stay will be assessed and billed accordingly to your credit card.

CHANGES & CANCELLATIONS BY SHELTERWOOD

Shelterwood reserves the right to change or cancel a reservation for any unforeseen reason. In the event a change is necessary, we will reschedule at your request based on availability, or cancel and refund the full reservation.

KIDS

We love having kids at Shelterwood and encourage families to let the little ones explore. We strive to maintain a natural California Redwood forest, which does also include natural hazards. Steep terrain, poison oak, rattle snakes, and yellow jackets are some of the hazards potentially found on property. Most guests have no interactions with any of these, but we do like to remind everyone that we are in a very natural setting. We expect parents to hold their children to a high standard of behavior and respect for other guests and the surroundings. Rough and unruly behavior, running, yelling, shouting, or disturbing private areas such as neighbors’ sites, tents, and decks is not allowed. We ask parents to watch their children and ensure they’re complying with our rules and policies.

PETS

Shelterwood is a dog-friendly property. It’s mandatory to let us know at the time of booking if dogs will be joining. We do not take responsibility for the actions of your dog(s). Please clean up after your dog(s). All dogs must remain on a leash. You are responsible for injuries or damage that your dog(s) may cause. Dogs are not allowed on any bedding or furniture. Any owners found not in compliance will be asked to remove the dog(s) from the property and/or charged a $300 cleaning fee. Other animals are not allowed.

Campfires

We love a good campfire and are proud to offer pits and firewood as one of Shelterwood’s features, but safety is always the top priority for people as well as the land. Fires are only allowed on low-danger days and we require all guests to comply with safety rules. We are not responsible for any harm caused to you or other guests. To find out if fires are allowed during your reservation dates please reach out.